Help and Support

Extensive LeaseRunner FAQ

We have included LeaseRunner FAQ about our software, tenant screening including background and
credit checks, rent payments, etc. as well as some general informational FAQ about the real estate rental business.
If you need further assistance, please contact LeaseRunner Help at (303) 468-8018 or help@leaserunner.com.

Account Questions, Tenant Screening, E-singing Documents, Rent Collection, State Statutes & More

Closed Account Setup and Maintenance
Closed General
I entered my User Name and password but could not access LeaseRunner. What can I do?
Do I need multiple accounts if I own/manage multiple properties?
I just signed up with LeaseRunner and manage several properties. Do I have to manually enter all my property information into LeaseRunner?
Can I use LeaseRunner if I rent out rooms in my house?
Do I have to use all of LeaseRunner's services?
How does LeaseRunner protect the transmission of payment data?
Do I have to sign a contract with LeaseRunner?
How long does it take to set up my account?
How do I get started with LeaseRunner?
How much does it cost to sign up for LeaseRunner?
What are the minimum system requirements for using LeaseRunner on my computer?
Is there a mobile application available for LeaseRunner?
How much does LeaseRunner cost?
What is the purpose of the LeaseRunner Site Name? How is it different from the User Name?
What is the difference between LeaseRunner and other property management software?
How many users can I have?
Can I specify what other users can see in LeaseRunner?
I activated my account and then got a Terms & Conditions screen. Why can’t I click the Accept button?
What are service credits?
How can I get service credits?
How can I redeem service credits?
Does LeaseRunner offer volume pricing?
What do the specific user permissions mean?
Closed Properties
Closed Online Rent Collection
Can I collect rent and fees by credit card?
Can I collect rent and fees by bank debit (ACH)?
What if a payment is denied or returned NSF?
What is the Tenant Payment Center?
What rent payment method does LeaseRunner use?
Can a tenant set up automatic rent payments?
How long does it take for me to receive the rent payment?
Will the tenant be contacting me to see if his rent payment has posted?
Can a tenant submit non-rent payments to my office using LeaseRunner?
Can a tenant submit multiple payments in one transaction?
Who pays the transaction fee?
How is the ACH fee paid?
All you need to know about ACH rent collection
Closed General
How many properties can I have?
What is the difference between creating and importing properties?
Which tasks can I complete on each page in Properties?
Closed Units
Closed General
My unit addresses are not the same as my property address. Can LeaseRunner handle this?
Closed CSV Import
Can I import units?
Closed Applicants and Tenants
Closed General
Troubleshooting tips for SmartMove
Background check release authorization - instructions for applicants
Closed General
Do I have to request a background check?
Do I have to charge for a background check?
Can I include a personal note when LeaseRunner e-mails the application?
How do I request a background check?
What does a personal screening include?
How do I email application to multiple roommates or married couple?
Can I charge an application fee with LeaseRunner?
Why doesn't LeaseRunner ask for a social security number?
Closed Documents
Closed General
Lease preparation and e-signing tips
Closed General
Can I edit lease documents and create my own leases?
Does LeaseRunner store lease documents from past tenants?
How does LeaseRunner populate lease documents with my data?
Can I verify that the data LeaseRunner has added to my document is correct?
My attorney e-mailed me a lease document. Can I add it and work with it in LeaseRunner?
Can I add paper documents into my LeaseRunner account?
Can my LeaseRunner account handle co-signers or guarantors?
Closed Dashboard, Navigation, Reports
Closed General
Can I export report data to a CSV file?
What reports does LeaseRunner provide?
Status meanings
Accidentally clicked "Hide From List" on Dashboard?
Closed State Statutes - Residential
Closed Landlord and Tenant Maintenance Obligations
State Statutes - Maintenance Responsibilities of Landlord
State Statutes - Maintenance Responsibilities of Tenant
Closed Security Deposits
State Statutes - Interest on Security Deposits for Residential Leases
State Statutes - Escrow Account Requirements for Security Deposits
State Statutes - Return of Security Deposit for Residential Leases
State Statutes - Limits on Security Deposits for Residential Leases
Closed State Government Resources
Online State Government Resources for Landlord-Tenant Information
Closed Landlord Liens/Distress for Rent
State Statutes - Landlord Liens / Distress for Rent
Closed Notice Required to Terminate Lease
State Statutes - Notice Required to Terminate Lease
Closed General Landlord-Tenant Statutes
State Statutes - General Residential Landlord-Tenant Statutes
Closed Landlord's Access to the Rental Unit
State Statutes - Advance Notice Requirements for Landlord to Access Rental Unit
State Statutes - When Landlord May Access Rental Unit
Closed Late Fees for Overdue Rent
State Statutes - Limits on Late Fees for Overdue Rent (Residential Units)
Closed State Statutes - Storage
Closed General Self-Storage Statutes
State Statutes - General Self-Storage Statutes
Closed Proceeds of a Lien Sale
State Statutes - Excess Proceeds from a Storage Lien Sale
Closed Late Fees for Overdue Rent
State Statutes - Limits on Late Fees for Overdue Rent (Storage Units)
Closed Vehicle and Boat Liens
State Statutes - Vehicle and Boat Liens
Close