Our Terms & Conditions

Please read this Terms of Use Agreement (“Agreement”) carefully before using www.LeaseRunner.com (“Site”). This Agreement contains many important provisions regarding your obligations as a Site visitor or user of any kind.

    1. Site. The Site is operated by LeaseRunner, Ltd. (“LeaseRunner”). The Site has a public section, available to any internet user, as well as a secure section, accessible only by registered users. Any reference to the Site includes the public and secure sections of the Site.
    2. Agreement. This Agreement governs your use of the Site, including your use of any of LeaseRunner’s property management services (“Services”), which are described in Section 7 below. Any reference to the Site also includes the Services. Your use of the Site constitutes your acknowledgment and acceptance of this Agreement. If you do not accept this Agreement, do not use the Site. As long as you comply with this Agreement, LeaseRunner grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.
    1. Individually. You represent and warrant the following:
      1. you are at least 18 years old;
      2. you have the power, authority, and capacity to be bound by this Agreement;
      3. you are using the Services for only legitimate property management business activities;
      4. you have the authority to use all Services to which you have been granted user permissions; and
      5. any information you provide is true, accurate, and complete.
    2. Corporate Representative. In addition to the representations and warranties made in Section 2.A above, if you are acting on behalf of a company or entity, you also represent and warrant the following:
      1. you have the legal authority to bind the company or entity to this Agreement. If LeaseRunner learns that you do not have the legal authority to bind the company or entity, you shall be personally responsible for the obligations contained in this Agreement, including but not limited to payment obligations; and
      2. your use of the Services is at the company or entity’s direction and with its full knowledge.
    1. Access. The Services are offered and accessed via the Site. In order to use the Site, you must have internet access. You shall provide all equipment necessary for internet access. LeaseRunner is not responsible for any malfunctions, errors, crashes, or other adverse events that may occur during your visit to or use of the Site.
    2. Risk. You acknowledge and assume all risks associated with conducting online transactions. The risks include but are not limited to unauthorized use resulting from login criteria not kept secure by you, failure to log out and close the browser window after accessing the Site, and other situations where access to the Site may be gained in ways not preventable by LeaseRunner.
    3. Security. You shall use a username and password, and/or other security and authentication techniques as LeaseRunner may require from time to time, for utilizing the Services and accessing your account. It is your responsibility to establish a strong username and password, change them regularly, and keep them secure and confidential. If you believe that your password has been lost or stolen or the security of your account has been compromised, you agree to immediately notify your account owner or call customer service. In the event of unauthorized use of your username and password, you may be liable for resulting losses to the extent permitted by law.

    You shall update your account information as necessary so that it remains true, accurate, and complete. It is solely your responsibility to keep your information up to date.

    1. General Use. You shall use the Site in accordance with the terms of this Agreement, the information and instructions provided in the Site (including but not limited to FAQs, tool tips, videos, or other instructions), and any applicable laws and regulations. You are responsible for learning how to use the Site; LeaseRunner encourages you to review the FAQs, videos, and other instructional information on the Site, or you may call customer service for assistance. You shall not use the Site in any way that violates this Agreement or any applicable law or regulation.
    2. Rules of Conduct. LeaseRunner reserves the right to take any appropriate action, including immediately terminating an account without notice, if LeaseRunner becomes aware of any use of the Site which it believes violates any law or is otherwise wrongful.
      1. Wrongful Use. You shall not
        1. attempt to gain unauthorized access to any portion of the Site;
        2. probe, scan, or test the vulnerability of the Site or LeaseRunner’s systems;
        3. monitor the Site or any user thereof; or
        4. take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or LeaseRunner’s systems.
      2. Wrongful Communication. You shall not communicate any information or material through the Site that
        1. is unlawful, defamatory, libelous, indecent, obscene, fraudulent, threatening, abusive, or invades another person’s privacy, proprietary or any other legal rights;
        2. contains any viruses, cancel bots, Trojan horses, harmful code, or other computer software or program designed to interrupt the Site or the proper functioning of any software, hardware, equipment or materials used in connection with the Site; or
        3. is bulk unsolicited advertising, promotional information, email, or other solicitation, including without limitation junk mail, “spam,” chain letters or pyramid schemes of any sort.
    1. Availability. Although the Site is generally available 24 hours a day, seven days a week, your access to the Site may be interrupted due to maintenance or circumstances beyond LeaseRunner’s control. The Site is subject to transmission limitation or interruption. You acknowledge and agree that access to the Site may not be available on a continuous basis and that the Site is subject to periodic downtime to permit hardware and/or software maintenance to take place.
    2. Modification; Discontinuation. LeaseRunner may discontinue the Site, whether temporarily or permanently, or otherwise modify the Site’s appearance and/or any features, functions, or services in any way, in whole or in part, at any time for any reason without notice.
    3. Session Inactivity. After you have logged on to the secure section of the Site, LeaseRunner may log you off the Site if there are extended periods of inactivity or the session runs for an extended period of time.
    1. General Description. At this time, the Services are available only to customers in the United States, excluding territories and possessions. LeaseRunner provides the following Services:
      1. rental listing ad creation;
      2. digital rental application;
      3. tenant screening;
      4. document creation, electronic signature, and storage; and
      5. electronic payment collection.
    2. Rental Listing Ad Creation
      1. In General. You create rental listing ads by entering text, data, images, video links, and other information (collectively, “Listing Content”) into LeaseRunner. You are solely responsible for the Listing Content you enter into LeaseRunner. You are responsible for manually publishing your listing ads to rental ad sites.
      2. License. You represent and warrant that you have the right to grant and assign LeaseRunner a perpetual, irrevocable, unlimited, fully paid, fully sub-licensable worldwide license to copy, perform, display, prepare derivative works from, and otherwise use any Listing Content that you enter into LeaseRunner. By submitting your Listing Content into LeaseRunner, You grant LeaseRunner a non-exclusive, worldwide, sub-licensable, royalty-free license and right to display, distribute, syndicate, reproduce, modify, store, deliver, and otherwise use your Listing Content.
    3. Digital Rental Application.
      1. For Landlords, Agents, and Property Managers. LeaseRunner provides a digital rental application that you may use to gather information for your evaluation of prospective tenants. You are responsible for obtaining proof of identity from all prospective tenants and verifying all information provided by prospective tenants.
      2. For Prospective Tenants. If you are a prospective tenant, you warrant that any information you submit on LeaseRunner’s rental application is true, accurate, and complete.
    4. Tenant Screening
      1. In General. LeaseRunner provides credit, criminal, eviction, and banking history reports (“Screening Services”) as a reseller of third-party data. For you to receive Screening Services reports, the prospective tenant must authorize the requested Screening Services and either you or the prospective tenant must pay for the Screening Services. Prior to ordering a credit report, you must authenticate your identity as required by the data provider. The Screening Services reports will appear in your account and will be available for you to view for approximately 30 days, or as determined by the data provider. After this time limit, your ability to view the Screening Services reports will expire. If you want to retain records of the Screening Services reports beyond the time limit, you are responsible for downloading, printing, or otherwise storing such Screening Services reports.
      2. Permissible Purpose and Specified Use. You agree that your use of the Screening Services is in compliance with the Fair Credit Reporting Act, 15 U.S.C. et seq., as amended (“FCRA”). You agree that your permissible purpose and specified use for the Screening Services under the FCRA is the following: legitimate business need - renting/leasing a property. Furthermore, you agree that you shall not request or use Screening Services for any other purposes, including without limitation, any purpose prohibited by law.
      3. Use of Screening Services. You agree that the Screening Services:
        1. will not be used as a factor in establishing an individual’s eligibility for (1) credit or insurance to be used primarily for personal, family or household purposes, or (2) employment;
        2. will be used in compliance with all applicable laws, regulations and ordinances, and all special use restrictions set forth in this Agreement or adopted by a credit bureau and/or LeaseRunner hereafter; and
        3. will be maintained in confidence and disclosed only to persons whose duties reasonably relate to the business purposes for which the information was requested.
      4. Customer Notices and Certifications. You certify that you
        1. have read, understand, and received the “Notice to Users of Consumer Reports” required under the FCRA;
        2. shall comply with all federal, state, and local statutes, regulations, and rules applicable (including without limitation the FCRA); and
        3. do not intend to resell or otherwise provide or transfer the credit information in whole or in part to any other person or entity.
      5. Compliance With California ICRAA. If an Investigative Consumer Report is sought in connection with the hiring of a dwelling unit, as defined in California Civil Code §1940, you certify that you
        1. will, not later than three days after the date on which the Investigative Consumer Report was first requested, notify the consumer in writing that an Investigative Consumer Report will be made regarding the consumer’s character, general reputation, personal characteristics, and mode of living. The notification shall also include the name and address of the investigative consumer reporting agency that will prepare the Investigative Consumer Report and a summary of the provisions of California Civil Code §1786.22; and
        2. will comply with all technical requirements applicable to transactions involving the request for, and receipt of, Investigative Consumer Reports under ICRAA.
      6. VantageScore® Credit Score.
        1. Use. You may request VantageScore® credit score only for your exclusive use. You may store VantageScore® credit scores solely for you own use in furtherance of you original purpose for obtaining the VantageScore® credit score. You shall not use the VantageScore® credit score for model development or model calibration and shall not reverse engineer the VantageScore® credit score. All VantageScore® credit scores provided will be held in strict confidence and may never be sold, licensed, copied, reused, disclosed, reproduced, revealed or made accessible, in whole or in part, to any person except
          1. to those employees of yours with a need to know and in the course of their employment;
          2. when accompanied by the corresponding reason codes, to the consumer who is the subject of the VantageScore® credit score;
          3. to government regulatory agencies; or
          4. as required by applicable law.
        2. Notice.
          1. For each prospective tenant (“Report Subject”), LeaseRunner utilizes the VantageScore® credit score. The VantageScore® credit score may or may not be used by Report Subject’s lenders, and is not an endorsement or guarantee of Report Subject’s credit worthiness as seen by lenders.
          2. Please be aware that there are many scoring models used in the marketplace. Each scoring model may have its own set of factors and scale. The information and credit scoring may be different than that used by a lender. The VantageScore® credit score may not be identical in every respect to any other credit score produced by another company or used by Report Subject’s lender.
          3. Report Subject’s VantageScore® credit score is calculated using Report Subject’s actual data from Report Subject’s credit file at the time of LeaseRunner’s request. Keep in mind, however, that other factors, such as length of employment and annual salary, are often taken into consideration by lenders when making decisions about Report Subject. How each lender weighs its chosen factors may vary, but the exact formula used to calculate Report Subject’s score is proprietary.
          4. Also note that each consumer reporting agency has its own set of data, resulting in a separate VantageScore® credit score for each of Report Subject’s credit files.
          5. You agree to request VantageScore® credit scores only for your use alone for the purposes certified to LeaseRunner and for no other purpose or use. All VantageScore® credit scores provided hereunder will be held in strict confidence and may never be sold, licensed, copied, reused, disclosed, reproduced, revealed or made accessible, in whole or in part, to any person except as required by law or as otherwise set forth in your agreement with LeaseRunner.
          6. VantageScore® is owned by VantageScore Solutions, LLC.
      7. Disclosures to Report Subjects. The followings applies prospective tenants who have provided their credit report to a prospective landlord.
        1. The Fair Credit Reporting Act allows you to obtain a disclosure from every credit reporting agency of the nature and substance of all information in your file at the time of the request. Full disclosure of information in your file at Experian must be obtained directly from Experian by calling 888-397-3742 or logging on to www.experian.com/consumer. The credit report you are requesting from LeaseRunner is not intended to constitute the disclosure of Experian information required by the Fair Credit Reporting Act or similar state laws.
        2. You are entitled to receive a disclosure directly from the consumer reporting agency free of charge under the following circumstances:
          1. You have been denied credit, insurance or employment within the past sixty (60) days as a result of your credit report;
          2. You certify in writing that you are unemployed and intend to apply for employment in the 60-day period beginning on the date on which you made the certification;
          3. You are a recipient of public welfare assistance;
          4. You have reason to believe that your file at the agency contains inaccurate information due to fraud; or
          5. Annually at www.annualcreditreport.com.

          Otherwise, the consumer reporting agency may impose a reasonable charge for the disclosure.

        3. The Fair Credit Reporting Act permits you to dispute inaccurate or incomplete information in your credit file. You understand that accurate information cannot be changed.
        4. You do not have to purchase your credit report or other information from LeaseRunner to dispute inaccurate or incomplete information in your Experian file or to receive a copy of your Experian consumer credit report.
        5. Experian’s National Consumer Assistance Center provides a proprietary consumer disclosure that is different from the consumer credit report provided by LeaseRunner. The disclosure report must be obtained directly from Experian. Consumers residing in the States of Colorado, Massachusetts, Maryland, New Jersey, and Vermont may receive a free copy of their consumer credit report once per year and residents of the State of Georgia may receive two copies per year.
        6. Fraud Alerts are available to any eligible consumers—free of charge—from a national consumer reporting agency.
        7. You have the right to purchase a consumer credit score directly from Experian.
    5. Document Creation, Electronic Signature, and Storage
      1. In General. You may create your own documents, or you may use the standardized forms provided by LeaseRunner. LeaseRunner provides complimentary standardized forms for your convenience, and you agree these forms are not legal advice. Please refer to the Advice Disclaimer in Section 13 below.
      2. Content. You are solely responsible for the entire content of any document you use or create, including the legality of such content.
      3. Attorney Review. LeaseRunner strongly encourages you to add your attorney as a user to your account so that your attorney may review and make any necessary changes to ensure that the documents you use are legally compliant and tailored to your individual needs.
    6. Electronic Payment Collection
      1. In General. LeaseRunner allows your tenants who have passed LeaseRunner’s security and authentication review to make payments by automated clearing house (“ACH”). Through the LeaseRunner Tenant Payment Center, an authenticated tenant may initiate ACH payments to you. LeaseRunner collects a tenant’s ACH payment into a bank account, confirms the availability of funds (in LeaseRunner’s sole discretion), and then forwards the payment to you via ACH, net of any applicable fees. All ACH transactions are completed in United States dollars (USD).
      2. ACH Rules. You agree to be bound by the NACHA Rules and assume the responsibilities of a Receiver under the NACHA Rules. LeaseRunner is a third party processor under the NACHA Rules. LeaseRunner is not your agent, and LeaseRunner is not responsible for any collection efforts on your behalf.
      3. Bank Account Required. LeaseRunner organizes the collection of tenant payments by individual property. To collect tenant payments at one of your properties, you must enter your bank account information into the property’s data form. The necessary bank account information includes but is not limited to bank name, account type, ABA routing number, and account number. It is your responsibility to ensure that your bank account information is accurate and complete. Bank account information can be modified by only those users with permission access to the property’s bank information. It is your responsibility to regulate which of your authorized users have access to bank account information settings.
      4. ACH Authorization. By entering your bank information into the property’s data form, you authorize LeaseRunner to initiate recurring debit and credit entries to your bank account. You acknowledge that the origination of ACH transactions to your account must be made in good faith and comply with U.S. law. You authorize LeaseRunner to debit your bank account for any outstanding amounts you owe, including but not limited to non-sufficient funds charges, returned item charges, and other fees. LeaseRunner may, without prior notice or demand, obtain payment of any amount due and payable to it under this Agreement by debiting any of your properties’ bank accounts. You shall at all times maintain a balance of available funds in each bank account sufficient to cover your payment obligations under this Agreement. This authorization shall remain in full force and effect until you revoke your authorization.
      5. Revocation of ACH Authorization. You may revoke your ACH authorization for a property by deleting your bank account information from the property account settings. You may also revoke authorization by providing written notice to LeaseRunner; however, doing so can take two weeks or longer from receipt by LeaseRunner. If you revoke your ACH authorization for a property, you agree to do so at such time when you have no pending transactions to the bank account. Your revocation of authorization when transactions are pending could result in delays to your receipt of funds and additional charges owed by you to LeaseRunner. You are responsible for any costs or damages related to the timing of revoking or changing a property’s bank account information.
      6. Transaction Fee. LeaseRunner charges a transaction fee for processing a tenant’s ACH payment. In your property’s settings, you must choose whether you or the tenant is responsible for the transaction fee charges. You warrant to LeaseRunner that your transaction fee allocation choice conforms to your agreement with your tenant. You are solely responsible for your transaction fee allocation choice, including any errors in allocation and any damages that result thereof. LeaseRunner has no responsibility or obligation to refund any transaction fee charges that have been allocated incorrectly between you and your tenant.
      7. Timing of Payment Collection. LeaseRunner may wait until it has received confirmation of available funds from the banks involved in the transaction before it transfers the net payment amount to the property’s bank account. LeaseRunner makes no guarantees regarding the timing of payments.
      8. Returned Items. An ACH payment is subject to return risk including but not limited to non-sufficient funds. In the event of a returned item, you shall indemnify LeaseRunner for all costs. In the event of a returned item by a tenant, LeaseRunner’s payment collection and forwarding process stops, and LeaseRunner is not responsible for further collection efforts.
      9. Transaction Restrictions. LeaseRunner shall not be obligated to honor, in whole or in part, any transaction or instruction that
        1. is not in accordance with this Agreement;
        2. LeaseRunner has reason to believe may not be authorized by you or any other person whose authorization LeaseRunner believes is necessary;
        3. LeaseRunner believes may be subject to a hold, dispute, restriction, or legal process;
        4. would violate any applicable law, rule or regulation; or
        5. LeaseRunner has other reasonable cause not to honor.
    1. In General. Except for ACH payment collection, you pay for Services by credit card. Pricing and payment for all Services are in United States dollars (USD). You agree to make payments according to your credit card agreement. All payments for completed Services are non-refundable. Please refer to the Site for Services pricing information. LeaseRunner expressly reserves the right to change or modify its prices and fees at any time without further notice to you.
    2. Promotional Price Expiration. You may receive certain promotional pricing for a Service. Please refer to the “Service Pricing” page in your account for more information and expiration dates.

    Except where prohibited by law, under no circumstances shall LeaseRunner be liable to you for any indirect, consequential, exemplary, incidental, or punitive damages, even if LeaseRunner has been advised of the possibility of such damages. Notwithstanding any other provision of this Agreement, if LeaseRunner is held to be liable to you for any damage or loss which arises out of or is in any way connected to your use of the Site, LeaseRunner’s liability shall in no event exceed the amount of fees paid by you for the individual Service affected. You agree that the provisions of this section are of the essence of these conditions and that absent such limitation of liability, neither party would have entered into this Agreement.


    You shall fully indemnify, hold harmless, and defend LeaseRunner and its directors, officers, employees, agents, stockholders and affiliates (collectively, “Indemnified Parties”) from and against all claims, demands, actions, suits, damages, liabilities, losses, settlements, judgments, costs and expenses (including but not limited to reasonable attorney’s fees and costs), whether or not involving a third party claim, which arise out of or relate to any breach of any representation or warranty of you contained in this Agreement or any breach or violation of any covenant or other obligation or duty of you under this Agreement or under applicable law, in each case whether or not caused by the negligence of LeaseRunner or any other Indemnified Party and whether or not the relevant claim has merit.

    1. In General. You agree that LeaseRunner may immediately suspend Services or terminate this Agreement and your user account, without notice to you, if
      1. you, or any user of your account, breach this Agreement or any other agreement with LeaseRunner;
      2. LeaseRunner has reason to believe that there has been an unauthorized use of your account or if you conduct or attempt to conduct any fraudulent, illegal, or unlawful transaction; or
      3. you have not logged into your user account in more than 13 months from the date of your last use.
    2. Information Purged. If LeaseRunner terminates your user account pursuant to Section 12.A above, LeaseRunner may permanently purge all information and data stored in your account, including but not limited to property history, tenant information, documents, reports and any affiliated users. LeaseRunner has no obligation to maintain or return any information or data you have stored in your user account.

    You shall not consider or use any content provided on or through the Site as legal, business, or tax advice. You agree that the Site provides general information but does not provide individualized advice tailored to your needs. LeaseRunner is not a law firm, and your use of the Site does not create any sort of attorney-client relationship. You should contact a licensed attorney in your state for legal advice tailored to your specific needs.


    The Site may contain links to other independent third-party Web sites (“Linked Sites”). These Linked Sites are provided merely for your convenience and general information. Such Linked Sites are not under LeaseRunner’s control, and LeaseRunner is not responsible for and does not endorse the content of such Linked Sites.


    The Site may be protected by intellectual property laws relating to patents, copyrights, trademarks, and other similar laws. You shall not reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purpose the Site or any of its content, without the express prior written consent of LeaseRunner.

  16. TAXES

    You shall pay all applicable taxes related to your use of the Site, including any applicable state or local use tax.

    1. Cure Period. In the event of any dispute arising out of or in connection with your use of the Site (“Dispute”), you shall immediately provide written notice to LeaseRunner. LeaseRunner shall then have a reasonable amount of time (not to exceed 30 days) from the date it receives your notice to attempt to cure the Dispute. If LeaseRunner cannot cure the Dispute, then either party may submit the Dispute to arbitration as described below.
    2. Arbitration
      1. Governing Law. This Agreement and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of Colorado, exclusive of conflict or choice of law rules. Unless the parties agree to otherwise, arbitration shall take place in Denver County, Colorado, and shall be administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
      2. Restrictions on Arbitration. Disputes shall be arbitrated on an individual basis. There shall be no right or authority for any Dispute to be arbitrated on a class action basis or in a purported representative capacity on behalf of the general public or other persons or entities similarly situated. The arbitrator’s authority to resolve a Dispute and to make awards is limited to a Dispute between you and LeaseRunner alone, and is subject to the limitations of liability set forth in this Agreement. Furthermore, your Dispute may not be joined or consolidated in arbitration with a Dispute brought by any third party, unless agreed to in writing by all parties. No arbitration award or decision on any Dispute shall be given preclusive effect as to issues or claims in any dispute with anyone who is not a party to the arbitration. In any arbitration arising out of or related to this Agreement, the arbitrator(s) may not award any incidental, indirect, or consequential damages, including damages for lost profits.
      3. Costs of Arbitration Proceedings. The parties will be responsible for paying their respective shares of the arbitration fees (including filing, administrative, hearing, and/or other fees) as provided by American Arbitration Association rules.

    LeaseRunner’s Privacy Policy applies to your use of the Site, and its terms are made a part of this Agreement by reference.

    1. Email. You agree that LeaseRunner may send notifications to the email address you provide in your user account. You may email notifications to legal@leaserunner.com.
    2. Physical Mail. If physical mail service is required under applicable law,
      1. LeaseRunner may send notifications to the physical address(es) you provide in your user account; and
      2. you may send notifications to LeaseRunner at the following address:

        LeaseRunner, Ltd.
        Attn: Legal Department
        1755 Telstar Drive
        Suite 300
        Colorado Springs, CO 80920


    Numbers and titles to the sections of this Agreement are for information purposes only and, where inconsistent with the text, are to be disregarded.


    Each of the terms and provisions of this Agreement is severable in whole or in part, and any term or provision found to be invalid or illegal may be excised by the court, and the remaining terms and provisions will not be affected and will remain in full force and effect.


    You shall not assign this Agreement, whether voluntarily or by operation of law, without LeaseRunner’s prior written consent. This Agreement is binding upon and inures to the benefit of the parties hereto and their respective heirs, successors, and assigns.


    This Agreement governs your personal use of the Site, including your use of the Services. This Agreement does not and is not intended to confer any rights or remedies upon any person other than you, even if you are an agent of another person. For example, if you are an agent or property manager using the Services to manage property on behalf of an owner, company, or any other person you represent; this Agreement does not confer any rights or remedies upon that owner, company, or any other person you represent.

  24. WAIVER

    The failure of either party to enforce any rights granted by this Agreement or to take action against the other party in the event of any breach hereof shall not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent actions in the event of future breaches.


    LeaseRunner, in its sole discretion, reserves the right to change the terms of this Agreement at any time without prior notice or liability to you. Any changes will be effective upon posting to the Site.


    This Agreement represents the entire agreement between you and LeaseRunner, and it supersedes any prior written or oral agreement.